Return & Exchange Policy

At PAJAMATEC, customer satisfaction is our priority. Please read our Return & Exchange Policy carefully before placing your order.

Returns & Exchanges

Customers may request a return or exchange within 14 days of receiving their order.

Items must be unused, unwashed, in their original condition, and include all original tags and packaging.

For hygiene reasons, products that have been used, washed, damaged, or carry perfume/scent traces cannot be returned or exchanged.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product.

Refunds

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

Approved refunds will be processed to the original payment method within 5–14 business days, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error or a defective item.

Exchange Policy

Size or color exchanges are subject to stock availability.

Customers are responsible for exchange shipping costs unless the received item is defective or incorrect.

Non-Returnable Items

The following items are not eligible for return or exchange:

Used or washed items

Discounted or clearance items

Gift cards (if applicable)

Return Process

To request a return or exchange, please contact us through:

WhatsApp: 0507075959

Email: info@pajamatec.com

Please include your order number and the reason for the return or exchange request.

PAJAMATEC